At a glance
- Arrived damaged or defective? Call us — we make it right at no cost to you.
- Unused, uninstalled products in their original packaging can come back within 14 days of delivery.
- Refunds within 7 business days of receiving and inspecting the return.
- A 30% restocking fee applies to returned items, and return shipping is paid by the customer.
- Wheels: no time limit on returns, except wheels marked final sale on their page.
Return window — 14 days. Unused, uninstalled products in their original packaging may be returned within 14 days of delivery. Contact us first so we can issue a return authorization. Wheels have their own window — see below.
How to return. Returns are accepted in store or by mail. Call (361) 334-0324 before shipping anything back so we can authorize the return.
Damaged or defective on arrival. If a product arrives damaged or defective, contact us right away and we will make it right by replacement or warranty at no cost to you. Inspect every delivery before you accept it. If a shipment arrives visibly damaged, refuse it, note the damage with the driver, and call us — on freight that is the cleanest way to settle a claim. If you only find the damage after you open the box, call us anyway: carriers accept concealed-damage claims after delivery, so signing for a parcel does not end your claim.
Refunds — within 7 business days. Once we receive and inspect the return, refunds are processed within 7 business days to the original payment method.
Restocking fee — 30%. Returned items are subject to a restocking fee of 30% of the product price. Wheels and tires are ordered to your vehicle’s specifications and are not stock items, so a returned product has to be carried as inventory or returned to our distributor under their terms.
Return shipping. Return shipping is the customer’s responsibility. You can also return in person at our lot at no shipping cost — 3602 S. Padre Island Dr., Corpus Christi, TX 78415.
Wheels (rims) — no time limit. The 14-day window does not apply to wheels: a wheel can be returned at any time, on the rest of the terms on this page, including the 30% restocking fee. A wheel that has been mounted or otherwise used cannot be returned. Some painted or custom-finish wheels are final sale and cannot be returned at all; those say Final sale on the product page, above the Add to cart button, and in your cart. If a wheel’s page asks you to call about its return terms, call (361) 334-0324 before you order.
Used or installed products. Once a product has been mounted or otherwise used it cannot be returned, but the manufacturer warranty still applies and we will help you file any warranty claim.
Questions about a return?
Call (361) 334-0324 • Monday–Saturday 10am–6pm • Hablamos Español
Or email stingerautosales@gmail.com